1. The shop and your contract
These terms apply to consumer purchases from Baseball Fan Haven at baseballfanhaven.com. The shop is identified as baseballfanhaven.com, with contact address Seebener Str. 69, 06118 Halle (Saale), Sachsen-Anhalt, Germany. Contact: [email protected]. Mandatory consumer rights take precedence over these terms.
2. Products, sizes and ordering
Check the product description, size information, quantity and delivery address before ordering. Product photographs illustrate the listed item; screen settings can affect colour display. Team names and trademarks belong to their respective owners; no licensing or affiliation is implied unless expressly stated. You must be legally able to enter into the purchase contract, or have the necessary authorisation.
3. Prices, delivery charges and payment
Prices are displayed in GBP. The total, including applicable taxes, delivery charges and other amounts payable to us, is presented before you confirm payment. The current delivery flat rate is 8.36 GBP per order; check the final checkout amount. Available payment methods are those actually shown at checkout. Paid extras require your agreement. Any import-charge arrangements forming part of our offer are disclosed before purchase; contact us if you need clarification before ordering.
4. Order confirmation and delivery
Submitting an order is an offer to buy and may create a payment obligation as clearly indicated at checkout. An automated receipt confirms that we received the order; acceptance is confirmed separately or by dispatch, unless the checkout expressly states otherwise. If an item is unavailable or there is an evident pricing error, we contact you rather than change the purchase without your agreement. A rejected order is refunded. Any specifically agreed delivery period takes precedence; otherwise the applicable statutory delivery deadline applies, normally delivery without undue delay and within 30 days for UK/EU consumer sales.
Statutory remedies for delay remain available. Risk remains with us until you or your nominated recipient receive the goods, except for applicable legal exceptions involving a carrier independently appointed by you.
5. Cancellation and returns
For ordinary distance-sale goods, UK and EU/EEA consumers generally have 14 days after receipt to notify withdrawal without giving a reason, subject to applicable law. Send a clear statement to [email protected] or Seebener Str. 69, 06118 Halle (Saale), Sachsen-Anhalt, identifying yourself and the order. Prior approval is not required. Return the goods within 14 days after notifying withdrawal, unless a longer statutory period applies. You may inspect or try on an item as in a shop; compensation for diminished value applies only where permitted for unnecessary handling.
Individually made or clearly personalised goods can be exempt where the statutory exception applies; faulty-goods rights remain. You pay direct return postage for a change-of-mind return unless otherwise agreed or the law makes us responsible. We bear return costs legally due for faulty or non-conforming goods. We refund within the applicable statutory period, generally 14 days after notice; where permitted, we may withhold the refund until the goods or evidence of return are received, whichever comes first.
The refund includes standard outbound delivery, but not an optional upgrade, and uses the original payment method unless otherwise agreed without extra cost to you.
6. Faulty goods and complaints
Goods must match their description and meet applicable quality and conformity requirements. Statutory rights to repair, replacement, price reduction, rejection or refund are preserved. EU consumers have at least the applicable two-year legal conformity protection, with longer or additional national rights where provided; UK and Norwegian statutory remedies also remain unaffected. Send the order reference and a description of the problem to [email protected]. Photographs can help but are not an absolute condition for exercising legal rights. Do not send returns to an unverified warehouse address.
7. Accounts, privacy and responsible use
Provide accurate details and keep login credentials confidential. Do not interfere with the shop, misuse the order lookup or attempt to access another person’s information. Personal data processing is explained in the Privacy Policy. Nothing in these terms excludes liability that cannot lawfully be excluded, including mandatory consumer rights and any liability for fraud or other protected claims.
8. Disputes and changes
Contact us first so that we can consider your complaint. You retain the right to contact the relevant consumer authority or competent court. Mandatory protections in your country of habitual residence are not removed by a choice of law or forum. We do not claim participation in an arbitration scheme unless separately confirmed. Updated terms apply to future orders; changes do not retrospectively reduce rights under an existing contract.
Model withdrawal statement
To: baseballfanhaven.com, Seebener Str. 69, 06118 Halle (Saale), Sachsen-Anhalt, Germany; email: [email protected]. I/we notify withdrawal from the purchase of the following goods: [goods and order reference]. Ordered on / received on: [date]. Consumer name and address: [details]. Date: [date]. Signature only if this statement is sent on paper. This model is optional; any clear withdrawal statement may be used.